In the past many customers have phoned in for support because of issues with regards to performance or visual instabilities within Revit or AutoCAD and other Autodesk products.

Our standard response was that they first should to install the latest service packs from the Autodesk support website. We then used to browse to these Autodesk support areas and send the customers the download link.  These service packs usually assisted in solving the issues customers had.

This process has now been vastly streamlined since Autodesk introduced the Autodesk Application Manager. When the end user installs his/her version of Autodesk 2015 software this manager gets automatically installed.

How it works:

How this manager works is it looks automatically at the installed Autodesk software packages on the particular PC and then checks systematically via the internet which software need an update or service pack. It’ll then flag the user if there is a Service pack available on the Autodesk’s servers that they have not installed.

To firstly check if the Manager has been installed you can have a look at icon tray the bottom right of your desktop and look for the A icon. See below

1

If it’s not visible in the tray something might have gone wrong at installation and it might not have been installed. To manually install the Autodesk Application Manager you can go to the following site. Download the 40MB file and install: http://knowledge.autodesk.com/search-result/caas/downloads/content/autodesk-application-manager.html

Now that the Manager is running it will check every 4 hours by default for updates for itself and other Autodesk software. You can also force the Manager to check for updates by double clicking the A on the bottom icon tray and then the Update software button. Just make sure your internet is connected. See below.

2

Once it has found updates this screen will appear or you can click the Updates Tab. Select the update that you want on the left and click Install.

3

Multi User Environment:

If you work in a multi user environment you can set up a Shared location on the server for these updates. It could just be a directory on the server that all the other Autodesk users have access rights to. The other users can pull the updates from this location instead of each user doing their own downloading of the updates.

To set this up environment each user should double click on the A icon on the icon tray on their own PC and click on the Settings Button top right on the Manager. See below:

4

Then select the Files tab and enable the ‘Use shared storage’ tick box. Browse to the Shaded folder as mentioned earlier. Click OK.

5

You can also Export and then Import these setting to make sure all the Autodesk users have the similar Manager Settings.

6

Autodesk introduced a good help and information system on each for these topics by hovering your mouse over the i-icon next to each input area. In the screenshot below Autodesk describe this process very well.

7